FAQs
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Frequently Asked Questions
What is Villoura and how is it different from other rental sites?
Villoura is a luxury vacation rental service specializing in high-end homes and villas. Unlike generic listing sites, we offer a curated portfolio of only the finest properties and include full concierge services with every stay. We handle everything end-to-end, providing a seamless, hotel-like experience in a private home.
How do I book a villa through Villoura?
You can browse our listings online and submit a booking request or inquiry on the property page. A Villoura specialist will confirm availability and details (usually within a few hours). For immediate help, you can call us and we’ll guide you to the right property and handle the booking for you. Payments can be made securely by credit card or wire transfer. Once confirmed, you’ll receive a detailed confirmation and our concierge will assist with pre-arrival arrangements.
What services are included with my stay?
Every Villoura booking includes complimentary concierge service, daily housekeeping (unless otherwise noted), and welcome amenities. Our concierge can arrange airport pickup, restaurant reservations, groceries, or any requests to personalize your stay. Some villas also come staffed with house managers. Additional services such as private chefs, drivers, or spa therapists can be arranged at an extra cost.
Do you accommodate special events or long-term stays?
Select properties may allow small events (like family gatherings or corporate retreats). Large events require approval and may involve additional fees or deposits. For long-term stays, we often arrange monthly or multi-month rentals with adjusted pricing. Extended-stay guests can also enjoy extra services like weekly linen changes, office setup, and more.
How does Villoura ensure the property looks as advertised?
Our team personally photographs or verifies each property and keeps listings up-to-date. When you arrive, the home will be exactly as shown—or even better. In the rare event of an issue, we have contingency plans to relocate you to an equal or better property or provide appropriate compensation. Your satisfaction is our top priority.
What is your cancellation policy?
Cancellation policies vary by property and season. Generally, a 50% deposit secures the booking, with full payment due closer to arrival (e.g., 60 days prior). If you cancel before the full payment date, the deposit may be forfeited unless we re-book the villa. After full payment, cancellations are usually non-refundable. We recommend trip cancellation insurance for peace of mind. We always work with clients and homeowners in unforeseen circumstances.
Are the homes safe and private?
Yes. All villas are located in secure neighborhoods or gated estates, often with advanced security systems. Additional security personnel can be arranged for high-profile guests. Privacy is paramount—only approved staff (e.g., housekeeping at scheduled times) will access the property. For celebrity or VIP clients, our team signs NDAs to ensure confidentiality.
Can I see the property before booking (or have a virtual tour)?
We can often arrange a virtual tour via video call, especially for longer stays. In-person viewings may also be possible for local properties, depending on scheduling. We also provide detailed floor plans, videos, and photos to give you complete confidence in your choice.
What if something goes wrong during my stay?
Villoura provides 24/7 support. If a maintenance issue arises, contact your concierge immediately. We have trusted professionals on standby to resolve problems quickly. If the issue is major, we will relocate you to a comparable property. Our goal is zero disruptions to your stay.
How do I become a Villoura property owner/partner?
If you own a luxury property and would like to join Villoura, we’d love to connect. We have a rigorous vetting process for location, design, and amenities. Villoura offers full-service management, including marketing, booking, concierge coordination, and housekeeping. Please reach out via our Contact page, and our owners’ relations team will be in touch.